Ever wonder why a 15-year-old Toyota still runs like it's brand new? There's a fascinating philosophy behind it—and it's the same mindset that builds trust in any service business. The Power of Kaizen Japanese car manufacturers follow a principle called Kaizen , which means "continuous improvement." Here's what makes it remarkable: When a worker on a Toyota assembly line spots a problem—any problem—they have the authority to stop the entire production line. Right there. No qu
